Aristo Sourcing Customer Service Representative | Apply Now

Now hiring at Aristo Sourcing for a Customer Service Representative! This Remote position offers an immediate start for the right candidate. Key to this role is your expertise in Excellent communication skills. The compensation for this role is $10.8k per Year.

• Appointment Setting: Contact potential patients to schedule qualified appointments via
  telephone and text. Ensure appointments are firm and likely to result in patient attendance.
• Patient Interaction: Respond to all patient questions and inquiries in a timely and professional manner, using excellent verbal and written communication skills.
• Script Mastery: Master the scripts outlined in the CSR Master sheet to navigate customer interactions confidently and effectively.
• Daily Communication: Use effective communication to enhance clarity and build rapport during meetings, prioritizing camera usage as a standard practice.
• Email and System Management: Check your email for morning updates, log into the Five9 Dialer for automated outbound and inbound calls, and review and respond to conversations for your assigned office.
• Script Review: Regularly review the CSR Master sheet for any script changes, ensuring the required script in BOLD is used in all calls.
• Meetings Participation: Participate in weekly one-on-ones and group skills sessions, using the camera to enhance engagement.
• Break and Lunch Management: Adhere to break and lunch policies, ensuring clear communication with your supervisor about your schedule.
• Inquiries Handling: Send patient inquiries via chat or email to the office email and your supervisor, keeping Gmail up for team messages.
• Message Management: Clear unread messages in PPJ, chat your supervisor when logging in, leaving for lunch, and logging out for the day.
• Daily Documentation: Fill out your daily checklist, including any notes about unusual occurrences during the day.

- Bachelor's degree in Business Administration, Sales & Marketing or a related field (or equivalent experience)

- 1 to 2 years of experience in Customer Service Representative

- In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in Customer Service

- With deep background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).

- Excellent interpersonal and communication skills, both written and verbal

- Strong persuasive and results-driven mindset

- Ability to master and effectively use call scripts and rebuttals

- Attentive to detail and excellent organizational skill

- Ability to work collaboratively and communicate effectively with team

- Capable to exercise utmost discretion, diplomacy, and tact with patient and staff interactions

- Proficiency with the Five9 Dialer and email management

- Commitment to provide high-quality customer service and patient care

- With fast, reliable and stable internet connection (LAN or Fiber) and with internet backup

• SALARY - $ 900 PER MONTH
• TYPE OF WORK - FULL TIME (REMOTE), FROM MONDAY TO FRIDAY
• WORK SCHEDULE - US TIME ZONE (East Coast)
• JOB LEVEL - EXPERT OR SENIOR LEVEL