FULL TIME Arvist - Customer Success And Sales Manager At 1871
1871 Member Company has an opening for a dedicated Arvist - Customer Success And Sales Manager! This Remote position offers an immediate start for the right candidate. The role has a strong focus on Client relationship management. An opportunity in the Real Estate Agents and Managers field awaits. This position comes with a salary of $60k - $80k per Year.
As a Customer Success Manager, you’ll be responsible for managing client relationships, overseeing platform adoption, and ensuring that customers maximize the value of our product. You will represent the voice of the customer, working closely with our tech-savvy internal teams. Your role involves managing customer visits, supporting seasonal trade shows, and providing feedback to optimize the platform’s usability and value.
Key Responsibilities:
- Build and nurture long-term client relationships with clientele in the 3PL and warehousing industries.
- Conduct warehouse visits and provide personalized support to clients to drive software utilization.
- Serve as the main point of contact for customers, ensuring seamless communication and issue resolution.
- Collect and analyze user feedback to improve both the customer experience and internal processes.
- Collaborate with internal teams to ensure customer needs are integrated into product updates and new features.
- Support marketing and sales efforts, including attending trade shows and contributing to presentations.
- Minimum 2 years of experience in 3PL logistics, supply chain management, or warehousing.
- Proven track record in a client-facing role, with an emphasis on customer satisfaction and relationship building.
- Strong communication skills, with the ability to explain technical concepts to non-technical audiences.
- Stock options in high growth startup
- Comprehensive health insurance, 401(k) plan, and unlimited PTO.
- Flexible working environment, with remote options, but preference for in-person collaboration at our Merchandise Mart office.
